Privacy Policy

1. Scope and Applicability

This Privacy Policy applies to:

• Information we collect when you use our Services.
• Communications through email, SMS, or other electronic means related to our Services.

This policy does not apply to third-party services that may be accessed through our platform. We encourage you to review their respective privacy policies.

2. Eligibility

Our Services are intended for users 18 years and older, unless otherwise permitted by applicable law. We do not knowingly collect personal data from minors.

3. Information We Collect

We collect the following types of data:

1. Information You Provide
   • Personal Data: Name, phone number, delivery address, and payment details.
   • Order Data:Items purchased, order history, and special preferences.
   • Communications: Messages sent to our support team, feedback, and survey responses.
2. Information Collected Automatically
   • Usage Data: Browsing activity, search history, session duration, and clicked links.
   • Device Information: Unique device identifiers.
   • Location Data: Collected if you allow location access for delivery and service improvements.
   • Cookies and Tracking: We use cookies and similar technologies to enhance functionality and user experience. You can manage cookies through your browser settings.
3. Third-Party Sources
   • Data from social media platforms if you connect your accounts.
   • Analytics data from service providers like Google Analytics.

4. How We Use Your Data

Your data is used to:

• Provide and Improve Services: Process orders, manage deliveries, and enhance platform functionality.
• Personalize User Experience: Recommend products and customize content.
• Communicate with You: Send order confirmations, service updates, and promotional messages (subject to your preferences).
• Ensure Security: Prevent fraud, enforce policies, and comply with legal obligations.

5. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Delivery partners, Warehouse partners, payment gateways, and customer support teams under strict confidentiality obligations.
• Affiliates: Entities within our corporate group to streamline operations.
• Legal Authorities: If required by law or to protect our rights and users.
• Third Parties with Consent: When you opt to share your information with external partners.

We do not sell your personal information.

6. Data Retention and Deletion

• We retain data as long as necessary to provide our Services and fulfil legal requirements.
• You may request data deletion by contacting privacy@dookanpe.com. Certain legal exceptions may apply.

7. Security Measures

We implement industry-standard security measures, including encryption and secure storage, to protect your data. However, no system is completely foolproof. Please use strong passwords and exercise caution when sharing personal information.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, update, or delete your data.
• Withdraw consent for data processing.
• Restrict or object to certain uses of your data.

To exercise these rights, contact us at privacy@dookanpe.com

9. Cookies and Tracking Technologies

We use cookies to:

• Enhance user experience and site functionality.
• Remember preferences and past interactions.
• Improve analytics and marketing.

You can adjust cookie settings in your browser. Disabling cookies may limit certain features.

10. Third-Party Services and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Policy Updates

We may update this Privacy Policy periodically. We will notify users of material changes. Continued use of our Services after updates indicates acceptance of the revised policy.

12. Contact Us

For any privacy-related inquiries, please reach out to us at:
Email: privacy@dookanpe.com